Make your services and projects smarter and more user centred so you reach more people in more powerful ways
Websites, social media and mobile apps are not the future. They’re the present.
They offer new ways to solve social problems. Whether you realise it or not they are your allies. Together you can make a powerful team.
How much have you tapped their potential?
Good ideas can be yours or mine
Maybe you have a good idea for an app. Perhaps you see the potential for tech to improve your organisation’s delivery. Or it could be that you need an innovative solution to a burning problem that’s holding your services back and limiting your impact. I can help you.
Digital tech has the power
It can radically improve what you do and how you do it.
It also has the power to open up new revenue streams and increase the scale of your services.
I can help you make the best use of it to:
- Develop services that are more user centred than you ever imagined
- Push your user engagement through the roof
- Create products that you can scale up and sell
- Automate your internal processes so your systems work better
Digital solutions need to work in practice
It’s not just about having a good idea or thinking outside of the box though. You’ve got to know how to implement ideas and technology. I can show you how to design and create solutions iteratively, in small and rapid steps that make sure your end product is used to the max.
All my digital services are delivered bespoke, to meet your specific needs. Here’s a small sample of what I can deliver for you.
- Cost-benefit assessment – delivers you a report on the most efficient and cost effective ways for your organisation to use digital tools to engage your stakeholders and/or improve your internal processes
- Digital solutions – analyses any specific problem you face and delivers you a range of recommended digital solutions
- User consultation service – captures your user views using digital tech, so you get hard, reliable and independent evidence of what they’re thinking
- Service design workshops – facilitates you and your stakeholders to work in partnership to create user centred services that deliver better, quicker and more efficient help to your community. Works for new or existing services.
- Capacity building service – helps your staff learn to use digital tools to work more creatively and efficiently.
- Digital campaigns – helps you get your cause up and running and show you how to maintain it. Works for one off events to extended campaigns.
How I assembled and led a national mental health Innovation project
In August 2011 Tim Davies of Practical Participation approached me with a problem. They wanted to bid for the right to run an exciting mental health and digital tech Innovation Lab project for a group of national funders led by Comic Relief and Right Here. However they had neither capacity to develop a bid or assemble a team. Could I do it? In three weeks?
And if the bid was successful could I also lead it?
Working alongside Tim I put together a team of nine user centred web developers, Lab facilitators and mental health experts from six different organisations, ensuring global involvement in what became a successful tender and interview process.
Between October 2011 and February 2012 I co-led the Labs team with Katie Brown, undertaking these activities:
- recruiting over 50 adults and young people to take part
- managing a closed social network for 96 participants and funders
- delivering Innovation Lab 1 that generated 128 ideas for how digital tech could support young people’s mental health
- facilitating a two month online idea incubation process
- delivering Innovation Lab 2 that developed the seven most popular ideas to pitching level
- liaising with project funders on a weekly basis including producing a final report and recommendations
Project outcomes so far include seven ideas ready for prototyping, each with a pitch, feature list and an early stage partnership of digital designers, young people and mental health professionals.
How I helped improve user feedback levels on children’s mental health services
Cernis had won a Department of Health contract to produce an online participation tool for CAMHS users but needed someone with an in-depth knowledge of children’s participation, mental health and digital design to support the tool’s development and manage communication with focus, their digital partners.
I co-led the project from inception to launch with Yvonne Anderson, Cernis’ Director. Along the way our team consulted with over 100 young people, worked closely on developing its functionality and marketing with three young associates, and ran workshops and presentations for CAMHS professionals, including developing a humanoid prototype for mental health services.
Puzzledout.com was launched successfully in March 2011. So far its run 71 surveys for 46 mental health services and gathered feedback from hundreds of children & young people.